Client Services Representative Ii - Bilingual Spanish Required

Bank of America Merrill Lynch

Not specified; not specified; not specified
Onsite
Intermediate computer proficiency
1+ years customer service experience
Fluent in english and spanish
Bank of America Merrill Lynch is seeking a bilingual Spanish Client Services Representative to work onsite, responsible for resolving client requests in an inbound contact center. The position emphasizes excellent customer service, problem-solving skills, and the ability to communicate effectively in both English and Spanish

Job Summary

  • The role involves resolving routine client requests through calls, chats, or emails in an inbound contact center environment.
  • Employees must identify fraud, escalate risk items, and comply with strict industry regulations and bank procedures.
  • The position requires a dependable team-player attitude with the ability to handle calls immediately, including weekends and holidays.

Matching Summary

Match Score: 85

Bank of America Merrill Lynch is seeking a bilingual Spanish Client Services Representative to work onsite, responsible for resolving client requests in an inbound contact center. The position emphasizes excellent customer service, problem-solving skills, and the ability to communicate effectively in both English and Spanish.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • Intermediate computer proficiency
  • 1+ years customer service experience
  • Fluent in English and Spanish

Nice-to-have

  • Banking or financial industry experience
  • Experience handling difficult client situations
  • Adaptability to new technology platforms

Key Requirements

  • High School Diploma / GED required
  • Minimum 1 year of customer/client service experience
  • Proficiency in both English and Spanish languages

Work Rights

Not specified

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