Not specified (potentially hybrid based on the role's nature)
Lead contact center professionals
Drive operational excellence
Implement data driven performance improvements
The job posting is for a Circle Lead Customer Loyalty II position at ING Hubs Philippines, focusing on leading operations in Retail Banking. The role emphasizes customer-centric culture, operational excellence, and team development within a rapidly growing shared services environment
Job Summary
The role involves leading a circle of contact center professionals to deliver operational excellence in retail banking operations.
Candidates must drive performance improvements through a data-driven mindset and execute root cause analysis for complex issues.
The position requires fostering an inclusive culture while coaching, mentoring, and developing team members continuously.
Matching Summary
Match Score: 85
The job posting is for a Circle Lead Customer Loyalty II position at ING Hubs Philippines, focusing on leading operations in Retail Banking. The role emphasizes customer-centric culture, operational excellence, and team development within a rapidly growing shared services environment.
Skills & Requirements
Must-have
Lead contact center professionals
Drive operational excellence
Implement data driven performance improvements
Manage customer loyalty operations
Execute root cause analysis
Nice-to-have
Foster inclusive culture
Coach and mentor team members
Build influence within network
Adapt operating models for maturity
Engage stakeholders effectively
Key Requirements
Leadership experience in contact center or customer loyalty