Senior Engineering Manager - Regional Service Manager, Rdt Remote Americas
Roche
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Lead remote enablement operations
Manage cross-functional team
Drive service excellence
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Roche is seeking a Senior Engineering Manager to oversee Remote Enablement operations in the Americas, focusing on team development, service excellence, and operational transformation. The role demands extensive experience in leadership and service delivery within regulated industries, aiming to foster a collaborative and innovative culture.
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Job Summary
At Roche you can show up as yourself, embraced for the unique qualities you bring.
In this pivotal role, you will manage a large, cross-functional team based in Costa Rica while delivering high-quality support to employees worldwide.
We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Matching Summary
Match Score: 75
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Roche is seeking a Senior Engineering Manager to oversee Remote Enablement operations in the Americas, focusing on team development, service excellence, and operational transformation. The role demands extensive experience in leadership and service delivery within regulated industries, aiming to foster a collaborative and innovative culture.
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Skills & Requirements
Must-have
Lead remote enablement operations
Manage cross-functional team
Drive service excellence
Champion collaboration and continuous improvement
Bridge remote and physical support
Nice-to-have
Embraced for unique qualities
Open dialogue and genuine connections
Psychological safety and open communication
Intellectual curiosity and integrity
Key Requirements
10+ years people leadership experience
2+ years in regulated healthcare technology
Bachelor's degree or equivalent experience
Deep understanding of software development/service delivery
Demonstrated lean & agile mindset
Proven experience leading large-scale service desk operations
Experience adopting AI-enabled support capabilities
Servant and creative leadership style
Executive presence with strong business acumen
Proven capability in managing service performance metrics