Cayuse is seeking a Customer Success Manager to oversee post-sale relationships with research organizations, focusing on customer satisfaction, product adoption, and growth opportunities. Ideal candidates will have 4+ years of experience with enterprise customers in a SaaS environment, along with strong communication and analytical skills
Job Summary
Ensuring customers receive value from the Cayuse products they depend on is at the CSM’s stock in trade.
The CSM owns all customer related activities and outcomes and manages the post sale customer relationship over their entire journey with Cayuse.
Competitive Medical Benefits, Unlimited PTO, Remote Work Stipend, and Equal Paid Parental Leave are among the benefits offered.
Matching Summary
Match Score: 85
Cayuse is seeking a Customer Success Manager to oversee post-sale relationships with research organizations, focusing on customer satisfaction, product adoption, and growth opportunities. Ideal candidates will have 4+ years of experience with enterprise customers in a SaaS environment, along with strong communication and analytical skills.
Skills & Requirements
Must-have
Drive customer success activities
Minimize churn through renewals
Drive new business growth
Increase product adoption
Customer advocacy and reference-ability
SaaS experience
Nice-to-have
Empathy for customers
Influence through persuasion
Analytical and process-oriented mindset
Internal radar for issues
Continuous learning and change management
Key Requirements
4+ years experience with enterprise customers
Bachelor's degree
Familiarity with research administration
Background in post-sales, sales, and contract negotiations
Understanding of recurring revenue business models