Customer Service Operations Associate

Button Inc

New York, NY, United States
Base: $60,000 - $80,000; bonus/equity: not specifi...
On-site
Resolve complex user inquiries
Ensure transaction accuracy
Reconcile transaction discrepancies
Button is building the future of the commerce-powered internet — enabling performance marketing and monetization at scale across marketplaces, brands, and creators

Job Summary

  • Button is building the future of the commerce-powered internet — enabling performance marketing and monetization at scale across marketplaces, brands, and creators.
  • As a Customer Service Operations Associate, you will be responsible for resolving complex user inquiries and ensuring the accuracy and integrity of transactions across our platform.
  • Button provides employees with a 401(k) plan and automatically contributes 3% of an employee’s salary annually.

Matching Summary

Button is building the future of the commerce-powered internet — enabling performance marketing and monetization at scale across marketplaces, brands, and creators.

Salary

Base: $60,000 - $80,000; Bonus/Equity: Not specified; Benefits: 401(k) with 3% contribution, unlimited PTO, Summer/Winter Breaks, EAP, health/vision/dental insurance, One Medical membership, mobile stipend, lifestyle stipend, WeWork membership.

Skills & Requirements

Must-have

  • resolve complex user inquiries
  • ensure transaction accuracy
  • reconcile transaction discrepancies
  • diagnose tracking and attribution issues
  • partner with Engineering
  • analyze customer inquiry trends

Nice-to-have

  • detail-oriented problem-solving
  • systems and process improvement
  • ownership-driven mindset
  • continuous improvement focus

Key Requirements

  • 1-3 years of experience
  • familiarity with affiliate marketing
  • strong technical proficiency
  • excellent communication skills
  • high attention to detail
  • ability to manage multiple workflows

Work Rights

Not specified

Tailored Resume

Cover Letter