Cs&otc Associate

Elsevier

Chennai, India
Hybrid
Customer service order to cash
Administrative assistance
Post sales process support
The Customer Success team strives to deliver high quality administrative assistance to our sales representatives and channel partners, working collaboratively in the post sales process with our sales team and customers

Job Summary

  • The Customer Success team strives to deliver high quality administrative assistance to our sales representatives and channel partners, working collaboratively in the post sales process with our sales team and customers.
  • As a CS & OTC Associate, you will be responsible for managing orders, contributing to reporting and analytics efforts, and executing ordering processes to ensure timely and successful delivery.
  • Elsevier offers a healthy work/life balance with numerous wellbeing initiatives, shared parental leave, study assistance, sabbaticals, and comprehensive health insurance.

Matching Summary

The Customer Success team strives to deliver high quality administrative assistance to our sales representatives and channel partners, working collaboratively in the post sales process with our sales team and customers.

Skills & Requirements

Must-have

  • Customer Service Order to Cash
  • Administrative assistance
  • Post sales process support
  • Order management lifecycle
  • Generate operational reports
  • Respond to customer queries
  • Proficiency in Microsoft Excel

Nice-to-have

  • Provide outstanding customer experience
  • Collaborative team environment
  • Problem-solving skills
  • Adapt and flex to deliver priorities
  • Team player
  • Work-life balance initiatives

Key Requirements

  • 1 to 2 years of experience
  • Customer service or customer-facing role experience
  • Basic understanding of operational reporting
  • Proficiency in Microsoft Office, especially Excel
  • Fluent in English, verbal and written

Work Rights

Not specified

Tailored Resume

Cover Letter