Base: $100,000.00-$145,000.00; bonus/equity: not s...
Hybrid (expected to be in the office 10-12 days a month)
Technical support operations
Servicenow itsm platform
People management
Willenborg Wealth Management is seeking a remote End User Support Manager to oversee its Technology Service Center, focusing on operational leadership, people management, and cross-functional collaboration. The ideal candidate will have significant experience in IT service management and people leadership, combined with strong communication skills and a client-first mindset
Job Summary
The Technology Service Center (TSC) Manager is responsible for overseeing a team of technical support professionals who provide first-level support across the enterprise.
This role combines operational oversight, service quality management, and strategic engagement to deliver exceptional support experiences and drive continuous improvement.
The Manager partners with cross-functional teams and communicates effectively with senior leaders to align TSC performance with broader organizational goals.
Matching Summary
Match Score: 85
Willenborg Wealth Management is seeking a remote End User Support Manager to oversee its Technology Service Center, focusing on operational leadership, people management, and cross-functional collaboration. The ideal candidate will have significant experience in IT service management and people leadership, combined with strong communication skills and a client-first mindset.
Salary
Base: $100,000.00-$145,000.00; Bonus/Equity: Not specified; Benefits: Eligible for benefits package