Complaints Intake Specialist, Associate, Coverage Advisory

Morstan

Customer complaints review and analysis
Investment banking product knowledge
Proficient with ms excel macros
This Associate level role supports the Legal & Compliance division in managing legal, regulatory, and franchise risk through complaint handling and advisory

Job Summary

  • This Associate level role supports the Legal & Compliance division in managing legal, regulatory, and franchise risk through complaint handling and advisory.
  • Morgan Stanley offers a collaborative and diverse work environment with comprehensive employee benefits and opportunities for career growth.
  • The role requires working Monday to Friday from 11:30 AM to 8:30 PM India time with flexibility for business needs and holiday coverage.

Matching Summary

This Associate level role supports the Legal & Compliance division in managing legal, regulatory, and franchise risk through complaint handling and advisory.

Skills & Requirements

Must-have

  • Customer complaints review and analysis
  • Investment banking product knowledge
  • Proficient with MS Excel macros
  • Experience with matter management systems
  • Strong verbal and written communication
  • Stakeholder and people management
  • Ability to work under regulatory timelines

Nice-to-have

  • Familiarity with US legal terminologies
  • Knowledge of banking and wealth management products
  • Experience with AI related tools
  • Analytical problem-solving skills
  • Team player with multitasking ability
  • Process efficiency identification
  • Flexibility for varied coverage hours

Key Requirements

  • 3-5 years professional experience
  • Experience in customer complaint review and reporting
  • Proficiency in Excel macros
  • Excellent English communication skills
  • Ability to meet deadlines and manage multiple priorities

Work Rights

Not specified

Tailored Resume

Cover Letter