Enterprise Customer Success Manager (travel)

Navan (TripActions)

New York, NY, United States
$146,250 — $195,000 usd py
On-site
Enterprise customer management
Product training and adoption
Customer retention and satisfaction
Serve as a trusted advisor to key named/strategic customers, ensuring they receive maximum value from the platform throughout their lifecycle

Job Summary

  • Serve as a trusted advisor to key named/strategic customers, ensuring they receive maximum value from the platform throughout their lifecycle.
  • Manage all post-sales activity for Enterprise customers, including complex integration cycles and developing key relationships.
  • Increase customer retention and ensure alignment by conducting regular check-in calls and Quarterly & Strategic Business Reviews.

Matching Summary

Serve as a trusted advisor to key named/strategic customers, ensuring they receive maximum value from the platform throughout their lifecycle.

Salary

$146,250 — $195,000 USD

Skills & Requirements

Must-have

  • Enterprise customer management
  • Product training and adoption
  • Customer retention and satisfaction
  • Cross-functional collaboration
  • Travel industry experience

Nice-to-have

  • Trusted advisor to C-suite
  • Proactive health checks
  • Voice of the customer feedback
  • High energy and initiative

Key Requirements

  • 5+ years of Enterprise Customer Success Management
  • 5+ years of Travel industry experience
  • Excellent project management skills
  • Ability to prioritize tasks
  • Bachelor’s degree preferred

Work Rights

Not specified

Tailored Resume

Cover Letter