Supervisor, Homeowner Advocacy Analytics- Servicing

Shelter Home Mortgage LLC

Not specified; not specified; medical, dental, vis...
Fully remote
6+ years mortgage industry experience
Bachelor's degree required
Manage team of analysts
The role is critical for ensuring superior service by resolving borrower, investor, and regulatory inquiries through advanced analytical skills

Job Summary

  • The role is critical for ensuring superior service by resolving borrower, investor, and regulatory inquiries through advanced analytical skills.
  • Candidates must manage a team of analysts while maintaining strict adherence to federal and state mortgage regulations.
  • The company offers comprehensive benefits including medical insurance, 401(k) matching, and paid volunteer time off.

Matching Summary

Match Score: 85

The role is critical for ensuring superior service by resolving borrower, investor, and regulatory inquiries through advanced analytical skills.

Salary

Not specified; Not specified; Medical, dental, vision, 401(k), parental leave, pet insurance, tuition reimbursement

Skills & Requirements

Must-have

  • 6+ years mortgage industry experience
  • Bachelor's degree required
  • Manage team of analysts
  • Federal and state consumer protection laws
  • Root cause investigation skills

Nice-to-have

  • Strong empathy for borrowers
  • Innovative problem-solving mindset
  • Proficiency in Microsoft Office suite
  • Willingness to learn policies
  • Collaboration with cross-functional teams

Key Requirements

  • Bachelor's degree or higher
  • 6+ years in mortgage/compliance/audit
  • On-site work requirement
  • Smartphone with security apps installed

Work Rights

Not specified

Tailored Resume

Cover Letter