Customer Operations Manager

Integer

Not specified
7+ years medical device experience
Bachelor's degree in business
S&op forecasting process management
Integer is seeking a Customer Operations Manager to lead and advocate for customer success within their organization. The role entails close collaboration with various departments to ensure exceptional service delivery and the development of strong customer relationships

Job Summary

  • The primary purpose of this position is to provide leadership, direction, and solution-oriented thinking to the Site Leadership Team while ensuring advocacy for the customer.
  • The manager will act as the site-based customer champion, developing unconstrained unit forecasts for the S&OP process and supporting Factory Direct customers with quoting and order entry.
  • This role requires adherence to strict Quality Management Systems, FDA regulations, and ISO certification requirements while fostering a culture of innovation and inclusion.

Matching Summary

Match Score: 85

Integer is seeking a Customer Operations Manager to lead and advocate for customer success within their organization. The role entails close collaboration with various departments to ensure exceptional service delivery and the development of strong customer relationships.

Skills & Requirements

Must-have

  • 7+ years medical device experience
  • Bachelor's degree in business
  • S&OP forecasting process management
  • ISO certification adherence
  • FDA regulatory compliance knowledge

Nice-to-have

  • Strong customer advocacy skills
  • Cross-functional collaboration ability
  • Process improvement mindset
  • Strategic relationship building
  • Exceptional communication skills

Key Requirements

  • Minimum 7 years experience in medical device field
  • Bachelor's degree in business or related field
  • Knowledge of FDA regulations and QMS
  • Experience with S&OP forecasting processes

Work Rights

Not specified

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