Post Market Complaints Data Analyst

ConvaTec Group

Remote
Fully remote
Post-market surveillance experience
Medical device complaint handling
Statistical analysis of quality data
The Post Market Complaints Data Analyst is responsible for driving quality excellence across post-market compliance and complaints, medical device product performance monitoring, and customer escalation management

Job Summary

  • The Post Market Complaints Data Analyst is responsible for driving quality excellence across post-market compliance and complaints, medical device product performance monitoring, and customer escalation management.
  • The incumbent will lead activities related to complaint evaluation, quality auditing, trending, and escalation management, while supporting audit readiness and cross-functional collaboration.
  • This role ensures technical rigour and adherence to regulatory and internal standards throughout complaint handling, risk management, CAPA, and audit processes.

Matching Summary

The Post Market Complaints Data Analyst is responsible for driving quality excellence across post-market compliance and complaints, medical device product performance monitoring, and customer escalation management.

Skills & Requirements

Must-have

  • Post-market surveillance experience
  • Medical device complaint handling
  • Statistical analysis of quality data
  • Minitab or similar statistical tools
  • Quality record auditing
  • Cross-functional collaboration

Nice-to-have

  • Proactive and detail-oriented
  • Actionable insights delivery
  • Continuous improvement initiatives
  • Open, collaborative, interactive leadership

Key Requirements

  • 3-5 years of experience in post-market surveillance or complaints
  • Master’s degree in a technical or scientific field preferred
  • Six Sigma Green or Black Belt certification
  • Familiarity with EU MDR, 21 CFR 820, ISO 13485, ISO 14971
  • Experience at a Medical Device manufacturer

Work Rights

Not specified

Tailored Resume

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