Not specified; generous discounts from over 350 re...
Fully remote
Src act administration experience
Dispute resolution and mediation skills
Case management coaching and training
This role supports Case Management teams by providing technical guidance and training specific to the Safety, Rehabilitation and Compensation Act 1988
Job Summary
This role supports Case Management teams by providing technical guidance and training specific to the Safety, Rehabilitation and Compensation Act 1988.
The position involves undertaking reconsiderations, appeals, and reviews of compensation entitlements while coaching team members to deliver a world-class customer experience.
EML offers a flexible work arrangement allowing up to 3 days of remote work per week along with comprehensive benefits including paid parental leave.
Matching Summary
This role supports Case Management teams by providing technical guidance and training specific to the Safety, Rehabilitation and Compensation Act 1988.
Salary
Not specified; Generous discounts from over 350 retailers; Annual company incentive scheme plus salary reviews
Skills & Requirements
Must-have
SRC Act administration experience
Dispute resolution and mediation skills
Case management coaching and training
Legislative and case law knowledge
Risk management principles application
Nice-to-have
Fast-paced environment adaptability
Continuous improvement initiative experience
Stakeholder management excellence
Customer-centric service delivery
Self-starter motivation
Key Requirements
Strong experience administering claims under SRC Act
Demonstrated ability in dispute resolution and negotiation
Experience developing and conducting training programs