Customer Journey Expert Getting Paid – Retail Payments

ING

Netherlands
Salary tailored to qualities + experience; 36 hour...
Hybrid
Digital product leadership
Customer journey ownership
Commercial performance (p&l)
ING is seeking a Customer Journey Expert for their Retail Payments division, focusing on enhancing digital payment experiences for businesses. The role involves taking full ownership of payment journeys, connecting customer insights with technology, and driving product development in a fast-paced environment

Job Summary

  • You take full ownership of a journey, from discovery to live, including commercial performance (P&L).
  • We are looking for 5 digital product leaders who understand customers, markets, and value creation- and who use technology as a means not a goal.
  • Work on products that matter together with highly skilled professionals in a collaborative, agile environment.

Matching Summary

Match Score: 85

ING is seeking a Customer Journey Expert for their Retail Payments division, focusing on enhancing digital payment experiences for businesses. The role involves taking full ownership of payment journeys, connecting customer insights with technology, and driving product development in a fast-paced environment.

Salary

Salary tailored to qualities and experience; 36 hour workweek; 13th month salary; 8% Holiday payment; Individual Savings Contribution (BIS), 3.5% of gross annual salary; Not specified

Skills & Requirements

Must-have

  • Digital product leadership
  • Customer journey ownership
  • Commercial performance (P&L)
  • Simplify complex payment flows
  • International solutions
  • Stakeholder collaboration

Nice-to-have

  • Curious, pragmatic, entrepreneurial
  • Agile environment
  • Progressive, inspiring, diverse colleagues

Key Requirements

  • 3-8+ years experience
  • Delivering digital products at scale
  • Strong customer experience focus
  • Payments expertise or fintech/platform background
  • Fluent in English
  • Based in the Netherlands

Work Rights

Not specified

Tailored Resume

Cover Letter