Technical Support Specialist – Ecommerce / Saas

877

Fully remote
Customer-facing technical support experience
Phone, email, and chat support capabilities
Critical thinking and problem-solving skills
The role involves providing outstanding technical support to a growing merchant base in a fast-paced 24x7 environment

Job Summary

  • The role involves providing outstanding technical support to a growing merchant base in a fast-paced 24x7 environment.
  • Candidates will utilize standard operating procedures to improve customer satisfaction and strive for first contact resolution.
  • The position requires strong communication skills to effectively de-escalate situations and collaborate with management and developers.

Matching Summary

The role involves providing outstanding technical support to a growing merchant base in a fast-paced 24x7 environment.

Skills & Requirements

Must-have

  • Customer-facing technical support experience
  • Phone, email, and chat support capabilities
  • Critical thinking and problem-solving skills
  • Ability to de-escalate frustrated customers
  • Flexibility for 24x7 shift work

Nice-to-have

  • Experience in eCommerce or hosting technologies
  • Knowledge of HTML, CSS, JavaScript, or jQuery
  • Understanding of data structures
  • Self-service resource utilization skills
  • Team player willing to help peers

Key Requirements

  • Experience in customer-facing service roles
  • Prior technical support or contact center experience preferred
  • Ability to read or edit web languages like HTML/CSS/JS

Work Rights

Not specified

Tailored Resume

Cover Letter