Business Analyst (Websites and CRM systems) - A26125

ACTIVATE INTERACTIVE PTE LTD

Singapore, Singapore
Not specified, likely hybrid or on-site given the nature of the projects.
4+ years business analysis experience
Crm system and customer service process analysis
Digital transformation and system modernization
Activate Interactive Pte Ltd is seeking a Digital Business Analyst to enhance their CRM systems and websites, focusing on digital transformation in the public sector. The role involves comprehensive business analysis, stakeholder engagement, and solution design, offering a unique opportunity to work on impactful technology projects in Singapore

Job Summary

  • This role serves as the critical bridge between business stakeholders and technical teams for MOE's website modernization and CRM transformation projects.
  • The position involves designing future state solutions for AI-powered CRM systems and knowledge management platforms serving parents, educators, and staff.
  • Candidates will work in a fun environment with structured development frameworks and growth opportunities within a SHRI 2025 Gold winner company.

Matching Summary

Match Score: 85

Activate Interactive Pte Ltd is seeking a Digital Business Analyst to enhance their CRM systems and websites, focusing on digital transformation in the public sector. The role involves comprehensive business analysis, stakeholder engagement, and solution design, offering a unique opportunity to work on impactful technology projects in Singapore.

Skills & Requirements

Must-have

  • 4+ years business analysis experience
  • CRM system and customer service process analysis
  • Digital transformation and system modernization
  • Website development and internet-facing applications
  • AI-powered customer service features
  • Government data governance and compliance
  • User experience design and journey mapping

Nice-to-have

  • Salesforce or Microsoft Dynamics experience
  • Knowledge management system background
  • Singapore Government Tech Stack knowledge
  • Contact center operations expertise
  • CBAP or CCBA certification
  • Chatbot implementation experience

Key Requirements

  • Minimum 4 years of business analysis experience
  • Experience in government or public sector environments
  • Proficiency in requirements gathering and process mapping methodologies
  • Understanding of AI and automation technologies
  • Strong analytical and problem-solving skills

Work Rights

Not specified

Tailored Resume

Cover Letter