Service Designer

HBF Health Insurance

Melbourne, Victoria, Australia
On-site
4+ years service design experience
End-to-end service thinking capability
Workshop facilitation and co-creation
You will partner closely with stakeholders to identify and shape opportunities that improve services end-to-end

Job Summary

  • You will partner closely with stakeholders to identify and shape opportunities that improve services end-to-end.
  • The role requires turning complex, ambiguous problems into clear, actionable recommendations that leaders can confidently act on.
  • HBF offers fully subsidised hospital insurance cover, flexible working options, and additional wellbeing days.

Matching Summary

You will partner closely with stakeholders to identify and shape opportunities that improve services end-to-end.

Skills & Requirements

Must-have

  • 4+ years service design experience
  • End-to-end service thinking capability
  • Workshop facilitation and co-creation
  • Translating insight into actionable recommendations
  • Influencing decision-making without authority

Nice-to-have

  • Experience in complex or regulated environments
  • Ability to work independently across multiple initiatives
  • Thriving in ambiguity and moving at pace
  • Collaboration with UX/UI designers

Key Requirements

  • 4+ years experience in service design or UX/CX
  • Proven ability to work independently in regulated environments
  • Strong capability in synthesising insight and framing problems

Work Rights

Not specified

Tailored Resume

Cover Letter