Outbound Call Representative

HumanPanorama

Base: $39,000 - $49,400 py; bonus/equity: not spec...
Not specified
Bilingual in english and spanish
Hipaa compliance knowledge
Outbound call center experience
HumanPanorama is seeking an Outbound Call Representative to facilitate patient outreach for In-Home Wellness Assessments, supporting healthcare quality initiatives. The ideal candidate should be bilingual in English and Spanish, possess customer service experience, and demonstrate strong communication skills

Job Summary

  • The role involves conducting outbound calls to coordinate In-Home Wellness Assessments for Humana-eligible members to close care gaps.
  • Employees must use approved scripts to confirm demographics, educate patients on services, and schedule appointments while maintaining full HIPAA compliance.
  • Humana offers a comprehensive benefits package including medical, dental, vision, 401(k), and paid time off to support whole-person well-being.

Matching Summary

Match Score: 85

HumanPanorama is seeking an Outbound Call Representative to facilitate patient outreach for In-Home Wellness Assessments, supporting healthcare quality initiatives. The ideal candidate should be bilingual in English and Spanish, possess customer service experience, and demonstrate strong communication skills.

Salary

Base: $39,000 - $49,400 per year; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, 401(k), paid time off

Skills & Requirements

Must-have

  • Bilingual in English and Spanish
  • HIPAA compliance knowledge
  • Outbound call center experience

Nice-to-have

  • Patient-focused demeanor
  • Sanogma or Genesys platform experience
  • Wellsky Kinnser software familiarity

Key Requirements

  • Bilingual proficiency in English and Spanish
  • Understanding of HIPAA regulations
  • Previous customer service experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter