Duty Manager

Sofitel Sydney Wentworth

Nairobi, Kenya
On-site
Proven experience in similar role
Strong leadership skills
Excellent customer service skills
Sofitel Sydney Wentworth is seeking a Duty Manager for its new MGallery property in Nairobi, Kenya, which will provide high-quality service in a boutique hotel environment. The ideal candidate should have a strong background in hotel management, specifically in overseeing daily operations and delivering exceptional customer service

Job Summary

  • The role involves overseeing daily operations to ensure exceptional customer service and maintaining the highest standards of quality and efficiency.
  • Candidates will lead a diverse team, supervise the Front Office, and handle guest inquiries and complaints promptly.
  • The position requires flexibility to work varying shifts including evenings, weekends, and holidays while ensuring compliance with health and safety regulations.

Matching Summary

Match Score: 85

Sofitel Sydney Wentworth is seeking a Duty Manager for its new MGallery property in Nairobi, Kenya, which will provide high-quality service in a boutique hotel environment. The ideal candidate should have a strong background in hotel management, specifically in overseeing daily operations and delivering exceptional customer service.

Skills & Requirements

Must-have

  • Proven experience in similar role
  • Strong leadership skills
  • Excellent customer service skills
  • Problem-solving and conflict resolution
  • Ability to work under pressure
  • Fluency in English

Nice-to-have

  • Experience with Opera or Opera Cloud
  • Good understanding of budgeting
  • Thorough knowledge of health safety regulations
  • Passion for delivering exceptional guest experiences

Key Requirements

  • Proven experience in a similar role preferably within the hotel industry
  • Fluency in English required
  • Flexibility to work varying shifts including nights and weekends

Work Rights

Not specified

Tailored Resume

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