Customer Service Specialist - Control Tower, SPX Express

SHOPEE SINGAPORE PRIVATE LIMITED

Singapore, Singapore
Not specified
3+ years customer service experience
Logistics field experience preferred
Google suite and ms office proficiency
Shopee Singapore is seeking a Customer Service Specialist for their SPX Control Tower team to manage escalated customer service issues related to complex delivery challenges. The ideal candidate will have a strong background in customer service, particularly in logistics, and be skilled in conflict resolution and data analysis

Job Summary

  • This role serves as the primary point of contact for resolving complex delivery issues and managing CS escalations for SPX.
  • The specialist will bridge operations and customer satisfaction by investigating shipment discrepancies and validating Proof of Delivery claims.
  • Candidates must be comfortable working weekend shifts while maintaining strict turnaround times for critical tickets.

Matching Summary

Match Score: 85

Shopee Singapore is seeking a Customer Service Specialist for their SPX Control Tower team to manage escalated customer service issues related to complex delivery challenges. The ideal candidate will have a strong background in customer service, particularly in logistics, and be skilled in conflict resolution and data analysis.

Skills & Requirements

Must-have

  • 3+ years customer service experience
  • Logistics field experience preferred
  • Google Suite and MS Office proficiency
  • Weekend shift availability required

Nice-to-have

  • Exceptional conflict resolution skills
  • Ability to work autonomously
  • Strong interpersonal communication
  • Detail-oriented mindset

Key Requirements

  • Minimum 3 years of customer service experience
  • Proficiency in Google Suite and MS Office
  • Comfortable with a weekend shift schedule

Work Rights

Not specified

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