Good written and verbal communication skills in english
Skills in ms office products, word and excel
Strong customer focus and good telephone manner
Capita is seeking a Consultant for Customer Engagement in Kraków, Poland, to efficiently address customer issues and concerns, while also coaching less experienced advisors. The role requires strong communication skills and a customer-focused approach, with a range of benefits that promote well-being and work-life balance
Job Summary
As Consultant - Customer Engagement you will ensures that customer issues and concerns are answered efficiently and effectively.
You will be answering/making calls to policy holders, processing verification forms, and assisting customers with queries.
Benefits include a Mental Health Helpline, an extra day off for voluntary activities, and access to Employee Network Groups.
Matching Summary
Match Score: 85
Capita is seeking a Consultant for Customer Engagement in Kraków, Poland, to efficiently address customer issues and concerns, while also coaching less experienced advisors. The role requires strong communication skills and a customer-focused approach, with a range of benefits that promote well-being and work-life balance.
Skills & Requirements
Must-have
Good written and verbal communication skills in English