Base salary not specified; cash-based incentive pr...
Not specified (assumed on-site or hybrid based on role requirements).
10 years of itsm experience
Strong working knowledge of itil practices
Experience with incident change problem management
Integer is seeking a Senior Manager for IT Service Management, responsible for overseeing ITSM governance and practices aligned with ITIL standards. The role requires extensive experience in IT governance, particularly in incident, change, and problem management, with a focus on continuous improvement and data governance
Job Summary
The role requires owning the ITSM practice design and operating model aligned to ITIL best practices while establishing governance cadence.
Candidates will be accountable for SOX IT General Controls audit readiness, defining evidence standards, and ensuring ongoing compliance.
The company offers a comprehensive benefits package including medical, dental, vision, life insurance, and immediate 401(k) matching.
Matching Summary
Match Score: 85
Integer is seeking a Senior Manager for IT Service Management, responsible for overseeing ITSM governance and practices aligned with ITIL standards. The role requires extensive experience in IT governance, particularly in incident, change, and problem management, with a focus on continuous improvement and data governance.
Salary
Base salary not specified; Cash-based incentive program available; Comprehensive benefits including medical, dental, vision, disability, life insurance, and 401(k) matching
Skills & Requirements
Must-have
10 years of ITSM experience
Strong working knowledge of ITIL practices
Experience with Incident Change Problem Management
SOX ITGC audit readiness expertise
CMDB governance and data integrity management
Nice-to-have
Intermediate or Managing Professional ITIL certification
Experience leading large-scale IT modernization initiatives
Strong executive communication and facilitation skills
Ability to balance control with agility in operations
Key Requirements
Bachelor's degree in computer science or related field
Minimum 10 years of experience in IT Service Management
Demonstrated experience with SOX ITGCs or regulated IT controls