Karbon is seeking an Implementation Team Lead to oversee the onboarding of customers for its AI-powered practice management software. This remote position emphasizes leadership, customer engagement, and operational excellence within a rapidly growing and people-first company
Job Summary
Karbon is the global leader in AI-powered practice management software for accounting firms seeking to transform how practices run.
The Implementation Team Lead will recruit, develop, and coach a frontline team to deliver consistent, high-quality customer outcomes across the Americas.
Employees enjoy excellent benefits including fully company-paid medical, dental, vision, disability, life insurance, and up to 8 weeks of paid parental leave.
Matching Summary
Match Score: 85
Karbon is seeking an Implementation Team Lead to oversee the onboarding of customers for its AI-powered practice management software. This remote position emphasizes leadership, customer engagement, and operational excellence within a rapidly growing and people-first company.
Salary
Base: $100,000 - $115,000 USD; Bonus/Equity: Target bonus or competitive equity grant possible; Benefits: Fully company-paid medical, dental, vision, disability, life insurance, 401(k) match, flexible time off
Skills & Requirements
Must-have
3-5 years SaaS implementation experience
People leadership and team development
Customer escalation management skills
Project management and workflow design
Change management and customer onboarding
Nice-to-have
Accounting or tax industry exposure
Experience with Karbon software platform
Startup or high-growth SaaS environment
Knowledge of change management frameworks
Background in enterprise implementations
Key Requirements
3-5+ years in SaaS implementation or professional services
Formal people leadership experience preferred
Strong project management and problem-solving skills