Senior Manager, Ux Researcher & Customer Journey Design

Prudential

8+ years ux or market research experience
Qualitative and quantitative research methods
User interviews and usability testing
This role is responsible for conducting user experience and market research to inform digital platform and service design

Job Summary

  • This role is responsible for conducting user experience and market research to inform digital platform and service design.
  • The position focuses on hands-on research, synthesizing insights, and collaborating with cross-functional teams to improve digital experiences.
  • Prudential pledges to make a place where employees can Connect, Grow, and Succeed while celebrating diversity and inclusion.

Matching Summary

This role is responsible for conducting user experience and market research to inform digital platform and service design.

Skills & Requirements

Must-have

  • 8+ years UX or market research experience
  • Qualitative and quantitative research methods
  • User interviews and usability testing
  • Persona and customer journey development
  • Data analysis and visualization skills

Nice-to-have

  • Proficiency in Cantonese, Mandarin, Bahasa, or Vietnamese
  • Experience with Southeast Asian markets
  • Familiarity with Power BI or Tableau
  • Knowledge of insurance industry
  • Ability to manage multiple projects

Key Requirements

  • Bachelor's degree in HCI, Psychology, Sociology, or related field
  • 8+ years of experience in UX or market research
  • Strong analytical and communication skills in English

Work Rights

Not specified

Tailored Resume

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