Healthtech Inc is seeking an Epic Application Management Application Advisor to provide expert EHR services and mentor team members. The role involves managing customer engagements, troubleshooting applications, and ensuring high-quality support for Nordic clients
Job Summary
The Epic Application Management Application Advisor provides expert EHR design, build, testing and advanced troubleshooting services for Nordic clients while overseeing customer engagements and mentoring other Managed Services team members.
They will be responsible for performing expert-level troubleshooting and problem-solving to ensure the integrity, integration, and stability of EHR applications for Nordic’s complex customers.
Providing outstanding customer service by anticipating and meeting shifting customer needs, delivering high quality support, and valuing and building relationships with customer IT and operations staff.
Matching Summary
Match Score: 85
Healthtech Inc is seeking an Epic Application Management Application Advisor to provide expert EHR services and mentor team members. The role involves managing customer engagements, troubleshooting applications, and ensuring high-quality support for Nordic clients.
Skills & Requirements
Must-have
EHR application expertise
expert-level troubleshooting
system build and testing
customer engagement
mentoring team members
IT and operations staff relationships
Nice-to-have
anticipating customer perspective
supportive team culture
delegating work to team members
Key Requirements
Post-secondary education or equivalent experience
Certification in one or more EHR application module(s)
3+ years of experience implementing, training, or supporting EHR modules
Proficient with Microsoft Office applications
Prior experience with ticketing systems and change management processes