Lead the analysis and redesign of business processes to improve efficiency, quality, and customer and colleague experience
Job Summary
Lead the analysis and redesign of business processes to improve efficiency, quality, and customer and colleague experience.
Drive the design and delivery of workflow and automation solutions, partnering with delivery teams to leverage platforms such as Power Apps, Power Automate, and related technologies.
Engage and align stakeholders across business and technical teams, acting as a bridge between them and managing vendors and cross-functional partners to deliver agreed outcomes.
Matching Summary
Lead the analysis and redesign of business processes to improve efficiency, quality, and customer and colleague experience.
Skills & Requirements
Must-have
Process and workflow design
Automation platforms
AI-enabled solutions
Power Apps
Power Automate
Power BI or Tableau
Advanced SQL analytical skills
Nice-to-have
Strategic thinking
Hands-on execution
Diverse workforce
Inclusion and accessibility
Key Requirements
Demonstrated experience in process improvement and automation
Experience designing and implementing AI agents
Strong stakeholder management skills
Ability to balance strategic thinking with hands-on execution