Responsible for ensuring the delivery of outstanding Guest Services and the effective execution of operational procedures and standards
Job Summary
Responsible for ensuring the delivery of outstanding Guest Services and the effective execution of operational procedures and standards.
Uses leadership skills, effective management, and positive team member relations to ensure the high quality of guest satisfaction and achievement of overall departmental goals.
Accountable for guest satisfaction by ensuring service standards are met, and guest needs and concerns are responded to in a timely manner, focusing on service recovery.
Matching Summary
Responsible for ensuring the delivery of outstanding Guest Services and the effective execution of operational procedures and standards.
Skills & Requirements
Must-have
Guest satisfaction and service standards
Service recovery and problem-solving
Team member motivation and feedback
Operational procedures and standards
High attention to detail
Nice-to-have
Creative service program implementation
Benchmarking best practices
Goal-oriented team player
Adaptable to change
Key Requirements
High School Diploma or Equivalent
College Degree preferred
Must pass criminal background check
Ability to communicate and problem-solve
Manage multiple priorities in fast-paced environment