Default Escalations Specialist Ii

Shelter Lending Services LLC

Houston, TX, United States
Not specified; benefits: medical, dental, vision, ...
Superior customer service skills
Verbal phone communication skills
Outbound call responsibilities
The role supports the Loss Mitigation division by investigating and resolving consumer complaints to prevent escalation to regulatory issues

Job Summary

  • The role supports the Loss Mitigation division by investigating and resolving consumer complaints to prevent escalation to regulatory issues.
  • Employees must make outbound calls within 24 hours to acknowledge complaints and provide status updates every three days until resolution.
  • The position offers comprehensive benefits including medical, dental, vision, 401(k) matching, and 15 paid time off days.

Matching Summary

The role supports the Loss Mitigation division by investigating and resolving consumer complaints to prevent escalation to regulatory issues.

Salary

Not specified; Benefits: Medical, Dental, Vision, Life, Disability, 401(k) match, Performance-based Incentives, Pet Insurance

Skills & Requirements

Must-have

  • Superior customer service skills
  • Verbal phone communication skills
  • Outbound call responsibilities
  • Database maintenance and tracking
  • Loan research and problem solving

Nice-to-have

  • Knowledge of mortgage industry
  • Familiarity with ILS systems
  • High productivity work ethic
  • Quick learning curve for new tasks

Key Requirements

  • Intermediate knowledge of MS Word, Excel, Outlook, and Access
  • Well-rounded knowledge of Consumer finance and loss mitigation preferred

Work Rights

Not specified

Tailored Resume

Cover Letter