Monitor, triage, and assess incidents across global markets and technology platforms, validating severity, business impact, and escalation requirements
Job Summary
Monitor, triage, and assess incidents across global markets and technology platforms, validating severity, business impact, and escalation requirements.
Lead internal and external stakeholder communications, including senior leadership, during incidents and service disruptions.
We invest in our people, their careers, their health, and their well-being, providing benefits like health care, family leave, and tuition assistance.
Matching Summary
Monitor, triage, and assess incidents across global markets and technology platforms, validating severity, business impact, and escalation requirements.
Skills & Requirements
Must-have
ITSM platforms and incident/alerting tools
ITIL, SDLC, release management
Disaster recovery and large-scale failover
Major incident management
Production support and operations
Global follow-the-sun operating model
Nice-to-have
Agile and DevOps concepts
Observability and reliability engineering
Investor-led culture
Intellectual curiosity
Key Requirements
Experience with ITSM platforms
Familiarity with Agile, DevOps, ITIL
Experience in financial services
Solid understanding of incident management protocols
Proven experience in incident, problem, change management
Hands-on background in production support
Ability to work in shifts
Strong leadership and communication skills
Demonstrated ability to lead cross-functional teams
Strong analytical and problem-solving capabilities