Base salary not specified; cash-based incentive pr...
Not specified (assumed to be hybrid based on industry standards, but should be confirmed).
10 years of it service management experience
Strong working knowledge of itil practices
Experience with incident and change management
Integer is seeking a Senior Manager for IT Service Management, who will oversee ITSM governance and ensure alignment with ITIL best practices. The ideal candidate should have extensive experience in IT operations, particularly in incident, change, and problem management, along with strong knowledge of SOX ITGCs
Job Summary
The role involves owning the ITSM practice design and operating model aligned to ITIL best practices while establishing governance cadence.
Candidates will lead SOX IT General Controls audit readiness, defining evidence standards and ensuring ongoing compliance for the IT organization.
The position offers a comprehensive benefits package including medical, dental, vision, life insurance, and immediate 401(k) matching contributions.
Matching Summary
Match Score: 85
Integer is seeking a Senior Manager for IT Service Management, who will oversee ITSM governance and ensure alignment with ITIL best practices. The ideal candidate should have extensive experience in IT operations, particularly in incident, change, and problem management, along with strong knowledge of SOX ITGCs.
Salary
Base salary not specified; Cash-based incentive program available; Comprehensive benefits including medical, dental, vision, and 401(k) match
Skills & Requirements
Must-have
10 years of IT Service Management experience
Strong working knowledge of ITIL practices
Experience with Incident and Change Management
SOX ITGC audit readiness leadership
CMDB governance and data integrity
Nice-to-have
ITIL Intermediate or Managing Professional certification
Experience leading large-scale IT modernization
Strong executive communication skills
Ability to balance control with agility
Partnership with Internal Audit teams
Key Requirements
Bachelor's degree in computer science or related field
Minimum 10 years of experience in IT Operations or Governance
Demonstrated experience with SOX ITGCs or regulated controls