Customer Support Coach

Cloudbedsthirdpartyboard

Argentina, Argentina
Fully remote
Resolve customer inquiries via phone, email, chat
Troubleshoot and make outbound calls
Foster strong customer relationships
Cloudbeds is seeking a Customer Support Coach to join their fully remote team, where they aim to transform hospitality through innovative software solutions. The ideal candidate should have experience in the hospitality industry, excellent communication skills, and a passion for customer service

Job Summary

  • As a Customer Support Coach, you will be the voice of, and advocate for our customers, providing exceptional support by resolving questions and troubleshooting issues across multiple channels.
  • Join a dynamic, fully remote team of over 60 global Customer Support professionals united by our goal of delivering exceptional customer experiences across live chat, email, and phone.
  • Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team!

Matching Summary

Match Score: 85

Cloudbeds is seeking a Customer Support Coach to join their fully remote team, where they aim to transform hospitality through innovative software solutions. The ideal candidate should have experience in the hospitality industry, excellent communication skills, and a passion for customer service.

Skills & Requirements

Must-have

  • Resolve customer inquiries via phone, email, chat
  • Troubleshoot and make outbound calls
  • Foster strong customer relationships
  • Gather customer feedback and requirements
  • Keep up-to-date with system updates

Nice-to-have

  • Positive attitude and empathy
  • Learning agility and problem-solving
  • Computer and systems skill

Key Requirements

  • 1+ years of hospitality experience
  • Native or Fluent in English and Spanish
  • Compatible graduation course or 2+ years experience
  • Excellent internet/wifi connection

Work Rights

Not specified

Tailored Resume

Cover Letter