Customer Journey Expert Getting Paid – Retail Payments

23

Netherlands
Base: tailored to experience; bonus/equity: 13th m...
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Digital product leadership
Customer journey ownership
Payments expertise or fintech background
** The job posting is for a Customer Journey Expert in the Retail Payments sector at ING, focusing on simplifying payment experiences and enhancing customer value. The role requires ownership of payment journeys, ensuring effective stakeholder management and product development, while offering a hybrid work environment and various employee benefits. **

Job Summary

  • You take full ownership of a payment journey from discovery to live, balancing customer value, business impact, feasibility, and risk while simplifying complexity and collaborating with stakeholders.
  • The role offers ownership of high-impact payment journeys used by millions and growth opportunities towards senior roles and leadership within payments.
  • ING provides a collaborative, agile environment with a passionate multidisciplinary squad, a culture rewarding initiative and ownership, and comprehensive benefits including hybrid working and learning budgets.

Matching Summary

Match Score: 75

** The job posting is for a Customer Journey Expert in the Retail Payments sector at ING, focusing on simplifying payment experiences and enhancing customer value. The role requires ownership of payment journeys, ensuring effective stakeholder management and product development, while offering a hybrid work environment and various employee benefits. **

Salary

Base: tailored to experience; Bonus/Equity: 13th month salary and 8% holiday payment; Benefits: 36 hour workweek, individual leave, diversity leave, CSR days, mobility card, pension scheme, hybrid working, learning budget

Skills & Requirements

Must-have

  • digital product leadership
  • customer journey ownership
  • payments expertise or fintech background
  • stakeholder management
  • working in regulated environments
  • data-driven decision making

Nice-to-have

  • entrepreneurial mindset
  • pragmatic problem solving
  • collaborative agile environment
  • fluent English and Dutch language skills
  • international payments experience

Key Requirements

  • 3–8+ years experience in product management or similar
  • experience delivering digital products at scale
  • based in the Netherlands
  • fluent in English
  • strong focus on customer experience and commercial impact

Work Rights

Based in the Netherlands

Tailored Resume

Cover Letter