Senior Tech Support Associate

ISS STOXX

Mumbai, India
Fully remote
Desktop and laptop hardware troubleshooting
Office 365 support
Mobile device support (ios/android)
The Desktop Technical Services Associate is a key contributor to ISS’s global customer support organization

Job Summary

  • The Desktop Technical Services Associate is a key contributor to ISS’s global customer support organization.
  • Build, configure, and troubleshoot Mac and Windows 10 desktop and laptop hardware, load software, and conduct audits for unlicensed software using Lansweeper, Workspace One, AirWatch, Horizon, SCCM for imaging, software installation and inventory management.
  • Serve as the “Face of IT” to the customer community, providing a positive experience and reflecting a positive image of IT overall.

Matching Summary

The Desktop Technical Services Associate is a key contributor to ISS’s global customer support organization.

Skills & Requirements

Must-have

  • Desktop and laptop hardware troubleshooting
  • Office 365 support
  • Mobile device support (iOS/Android)
  • Audio Visual equipment setup
  • Network, software, and printing issues

Nice-to-have

  • Proactive and collaborative service department
  • Face of IT to customer community
  • Business focus to all assignments

Key Requirements

  • 8 years experience in PCs and laptops
  • 5+ years experience supporting Windows 10/11
  • 2 years experience managing Intune and M365
  • Bachelor’s degree or equivalent work experience
  • Excellent written and verbal communication skills

Work Rights

Not specified

Tailored Resume

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