Product Support Specialist

Podium

Lehi, UT, US
Base: $21.63 ph; bonus/equity: not specified; bene...
On-site
Technical support for b2b customers
Troubleshoot product issues
Customer use cases expertise
Podium is seeking a Product Support Specialist to provide technical support to B2B customers. The role involves troubleshooting issues, delivering solutions, and enhancing customer satisfaction while working in a fast-paced environment

Job Summary

  • Assist Podium customers with how-to questions and troubleshooting.
  • Provide timely and accurate solutions through chat, email, phone, and Podium tools.
  • Seek opportunities to enhance customer value and satisfaction beyond simple resolutions.

Matching Summary

Match Score: 85

Podium is seeking a Product Support Specialist to provide technical support to B2B customers. The role involves troubleshooting issues, delivering solutions, and enhancing customer satisfaction while working in a fast-paced environment.

Salary

Base: $21.63 per hour; Bonus/Equity: Not specified; Benefits: Life insurance, long and short-term disability coverage, Paid maternity and paternity leave, Fertility Benefits, Generous vacation time, Excellent medical, dental, and vision benefits, 401k Plan

Skills & Requirements

Must-have

  • technical support for B2B customers
  • troubleshoot product issues
  • customer use cases expertise
  • human-first customer experience

Nice-to-have

  • proactive and positive attitude
  • balance independent work
  • contribute to team environment

Key Requirements

  • 2-3 years of support experience
  • familiar with multiple support systems
  • technical knowledge in phone systems, VoIP, and network connectivity is a plus

Work Rights

Not specified

Tailored Resume

Cover Letter