Collections Associate

221

Not specified; suggest "fully remote" based on industry norms.
Customer payment delinquency analysis
Obtain payment commitment from customers
Adhere to collection laws and regulations
The Collections Associate position at Axos Business Center involves contacting customers to determine payment delinquency reasons, obtaining payment commitments, and ensuring compliance with relevant regulations. The role emphasizes the importance of communication, record-keeping, and escalations for special cases, all within a digital-first financial services company

Job Summary

  • The role involves determining the reason for customer payment delinquency and obtaining payment commitments while strictly adhering to all applicable laws and regulations.
  • Employees must use computerized systems for tracking, information gathering, and troubleshooting while maintaining thorough records of customer payment history.
  • Axos Business Center is a digital-first financial services provider offering technology-driven solutions to individuals and small businesses.

Matching Summary

Match Score: 75

The Collections Associate position at Axos Business Center involves contacting customers to determine payment delinquency reasons, obtaining payment commitments, and ensuring compliance with relevant regulations. The role emphasizes the importance of communication, record-keeping, and escalations for special cases, all within a digital-first financial services company.

Skills & Requirements

Must-have

  • Customer payment delinquency analysis
  • Obtain payment commitment from customers
  • Adhere to collection laws and regulations
  • Use computerized tracking systems
  • Maintain accurate account records

Nice-to-have

  • Ability to recognize calls requiring special handling
  • Strong communication and feedback reception skills
  • Experience with performance coaching standards

Key Requirements

  • Pass pre-employment background check
  • Pass credit check
  • Pass medical and drug screening

Work Rights

Not specified

Tailored Resume

Cover Letter