The Connect and Assure Specialist role at nbn involves managing business customer orders and incidents to ensure a strong customer experience in telecommunications. The position requires technical expertise, excellent communication skills, and the ability to operate in a shift environment
Job Summary
The role involves end-to-end ownership and technical case management of business customer orders and incidents to drive efficient outcomes.
Candidates must possess strong technical knowledge of telecommunications technologies including FTTN, FTTC, FTTP, and HFC with Tier 2 troubleshooting capabilities.
The position offers flexible working arrangements, equal employment opportunities, and a commitment to an inclusive workplace culture.
Matching Summary
Match Score: 85
The Connect and Assure Specialist role at nbn involves managing business customer orders and incidents to ensure a strong customer experience in telecommunications. The position requires technical expertise, excellent communication skills, and the ability to operate in a shift environment.
Skills & Requirements
Must-have
Tier 2 troubleshooting capability
FTTN/B FTTC FTTP HFC technical knowledge
Business customer operational experience
Case or account management experience
Shift rotation availability
Nice-to-have
Excellent stakeholder engagement skills
Customer empathy and organizational skills
Strong decision-making within processes
Continuous improvement mindset
Front and back of house support experience
Key Requirements
Full working rights in Australia required
Permanent position with rostered shifts
Experience supporting business customers in operational environment