Client Support Analyst

Ripple

Dublin, Ireland
On-site
Troubleshoot technical issues
Manage and prioritize requests
Work cross-functionally
Be the front line for clients and a trusted partner, owning issues end-to-end to deliver fast, high-quality resolutions

Job Summary

  • Be the front line for clients and a trusted partner, owning issues end-to-end to deliver fast, high-quality resolutions.
  • Get hands-on with systems, diagnosing and resolving issues related to payment formats, connectivity, and treasury management.
  • Ripple offers competitive compensation, benefits, and a learning environment with opportunities for professional development and impact.

Matching Summary

Be the front line for clients and a trusted partner, owning issues end-to-end to deliver fast, high-quality resolutions.

Skills & Requirements

Must-have

  • Troubleshoot technical issues
  • Manage and prioritize requests
  • Work cross-functionally
  • Analyze client issues for insights
  • B2B technical support experience
  • Read logs and dig into issues

Nice-to-have

  • Solutions-driven and curious
  • Communicate complex issues clearly
  • Organized and juggle priorities
  • Build trust and client advocacy
  • Sweat the details and take ownership
  • Comfortable operating in ambiguity
  • Proactive and always learning

Key Requirements

  • B2B technical support experience
  • SaaS environment experience
  • Navigating APIs, bank connectivity, payment formats
  • Working knowledge of SQL and reporting tools
  • Familiarity with treasury, banking, or accounting concepts

Work Rights

Not specified

Tailored Resume

Cover Letter