Experience in manufacturing or industrial industry
Strong crm systems and data analytics skills
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Afinitas is seeking an Order Management Leader to enhance customer service and streamline order management processes within the concrete accessories industry. The ideal candidate will have substantial leadership experience in customer service and a strong ability to develop high-performing teams while improving customer satisfaction.
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Job Summary
The Order Management Leader is responsible for delivering an exceptional customer experience by leading a team that handles simple order intake and quoting while resolving issues efficiently.
This role requires developing and streamlining order management processes, training team members, and aligning customer service strategies with overall business objectives.
The leader will collaborate with sales, operations, and supply chain teams to improve service levels, reduce response times, and drive continuous process improvement.
Matching Summary
Match Score: 75
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Afinitas is seeking an Order Management Leader to enhance customer service and streamline order management processes within the concrete accessories industry. The ideal candidate will have substantial leadership experience in customer service and a strong ability to develop high-performing teams while improving customer satisfaction.
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Skills & Requirements
Must-have
5+ years customer service leadership experience
Experience in manufacturing or industrial industry
Strong CRM systems and data analytics skills
Proven ability to build high-performing teams
Bachelor's degree in business or related field
Nice-to-have
Excellent problem-solving and conflict resolution skills
Passion for building a customer-centric culture
Experience integrating new product lines
Ability to foster accountability and engagement
Key Requirements
Bachelor's degree in business, Customer Service, Communications, or related field
5+ years of experience in customer service leadership within manufacturing or industrial sectors
Experience with CRM systems and customer analytics