The Service Desk Supervisor at Publix Serving (Civica) will oversee the daily operations and management of Citibank’s ATM services, including ticket management and team leadership across various shifts. The ideal candidate will possess strong leadership, analytical, and problem-solving skills, with a focus on maintaining service standards and improving operational efficiency
Job Summary
The Service Desk Supervisor will lead the daily operations of Citibank’s ATM Service Centre.
This role involves training and developing team members while ensuring adherence to SLA standards.
The position requires effective collaboration with various teams to enhance operational efficiency.
Matching Summary
Match Score: 85
The Service Desk Supervisor at Publix Serving (Civica) will oversee the daily operations and management of Citibank’s ATM services, including ticket management and team leadership across various shifts. The ideal candidate will possess strong leadership, analytical, and problem-solving skills, with a focus on maintaining service standards and improving operational efficiency.
Skills & Requirements
Must-have
ATM monitoring and ticket management
Leadership experience in diverse teams
Proficiency with monitoring tools
Nice-to-have
Strong verbal and written communication skills
Ability to manage multiple issues
Flexibility for on-call support
Key Requirements
Bachelor's degree or equivalent experience in Helpdesk Management
In-depth knowledge of Trouble Ticketing systems
Understanding of Network Protocols including LAN/WAN and TCP/IP