Apprentice, Client Operations Crm Tech

itestwp.ir

Not specified (potential for hybrid/remote based on company culture)
User acceptance testing
Crm support and functionality
Report and dashboard generation
The Apprentice, Client Operations CRM Tech position at S&P Global Market Intelligence seeks a candidate to assist in project and application management, conduct User Acceptance Testing, and ensure the successful delivery of client support functionality. Ideal candidates should possess strong analytical skills, Salesforce experience, and excellent communication abilities, aiming to improve client service

Job Summary

  • As an Apprentice, Application Associate in Client Operations you will participate in project and application management duties to improve internal tools and external client experience.
  • S&P Global Market Intelligence is committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions.
  • Benefits include health care coverage, generous time off, continuous learning resources, financial wellness programs, and family-friendly perks.

Matching Summary

Match Score: 75

The Apprentice, Client Operations CRM Tech position at S&P Global Market Intelligence seeks a candidate to assist in project and application management, conduct User Acceptance Testing, and ensure the successful delivery of client support functionality. Ideal candidates should possess strong analytical skills, Salesforce experience, and excellent communication abilities, aiming to improve client service.

Skills & Requirements

Must-have

  • User Acceptance Testing
  • CRM support and functionality
  • Report and dashboard generation
  • Strong Excel and MS Office skills
  • Workflow management and prioritization
  • Client communication management

Nice-to-have

  • LEAN mindset
  • Quantitative and analytical skills
  • Excellent oral and written communication
  • Customer service experience
  • Team collaboration and partnership

Key Requirements

  • Undergraduate degree in Business, Computer Science, Software or related field
  • 1-2 years customer service experience preferred
  • Salesforce end user experience
  • Salesforce certification advantageous

Work Rights

Not specified

Tailored Resume

Cover Letter