Senior Support Engineer (hybrid)

Broadridge

Dublin, Ireland
Hybrid
Front-line technical support via phone and email
Ability to read code in c#, javascript, sql, vb, python
Experience with agentic ai concepts and workflow automation
The role involves serving as the primary point of contact for Broadridge Asset Management Solutions clients including hedge funds and wealth managers

Job Summary

  • The role involves serving as the primary point of contact for Broadridge Asset Management Solutions clients including hedge funds and wealth managers.
  • Engineers will leverage Agentic AI tools and automation platforms to assist with issue diagnosis, root cause analysis, and response generation.
  • Candidates must be available to support an on-call rotation in a dynamic environment where clients use products in real time.

Matching Summary

The role involves serving as the primary point of contact for Broadridge Asset Management Solutions clients including hedge funds and wealth managers.

Skills & Requirements

Must-have

  • Front-line technical support via phone and email
  • Ability to read code in C#, JavaScript, SQL, VB, Python
  • Experience with Agentic AI concepts and workflow automation

Nice-to-have

  • Financial industry knowledge in investments
  • Understanding of financial markets and trading
  • Strong written and verbal communication skills

Key Requirements

  • Degree in Computing, Finance, or related field
  • Client-facing technical support experience
  • Familiarity with AI-assisted development tools

Work Rights

Not specified

Tailored Resume

Cover Letter