Senior Special Order Associate - Remote In New Braunfels, Tx
Redi Carpet
New Braunfels, TX, USA
Fully remote
Customer service experience
Order processing experience
Inbound / outbound phone call environment
Researches and sources items for all special order requests, determining appropriate margins and completing the purchase process within specified timeframes
Job Summary
Researches and sources items for all special order requests, determining appropriate margins and completing the purchase process within specified timeframes.
Negotiates prices with vendors and customers, maintains vendor pricing catalogs, and reconciles invoice discrepancies for special order parts.
Processes customer returns, ensures system updates, and follows up on unaccepted quotes to convert them into sales.
Matching Summary
Researches and sources items for all special order requests, determining appropriate margins and completing the purchase process within specified timeframes.
Skills & Requirements
Must-have
Customer service experience
Order processing experience
Inbound / Outbound Phone Call environment
MS Excel and Salesforce proficiency
Meet or exceed sales goals
Nice-to-have
Business to business (B2B) sales
Facilities products knowledge
Independent and accountable self starter
Professional phone etiquette
Key Requirements
3+ years customer service / order processing experience