Av Technician Team Lead

EOS IT Solutions

San Francisco, United States
Base: $85,000 - $105,000 usd; bonus/equity: not sp...
On-site
Mentor and train av technicians
Manage ticketing system and slas
Resolve complex av technical issues
The AV Team Lead is responsible for leading the Audio-Visual team and ensuring timely resolution of technical issues related to video conferencing

Job Summary

  • The AV Team Lead is responsible for leading the Audio-Visual team and ensuring timely resolution of technical issues related to video conferencing.
  • This role involves mentoring technicians, managing the incident ticketing system, and serving as the primary escalation point for critical incidents.
  • The position requires developing support processes and maintaining knowledge base articles to improve efficiency and first-contact resolution rates.

Matching Summary

The AV Team Lead is responsible for leading the Audio-Visual team and ensuring timely resolution of technical issues related to video conferencing.

Salary

Base: $85,000 - $105,000 USD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Mentor and train AV technicians
  • Manage ticketing system and SLAs
  • Resolve complex AV technical issues
  • Knowledge of Cisco Crestron Extron Shure Clearone
  • Handle physical lifting and integration tasks

Nice-to-have

  • Self-motivated in fast-paced environment
  • Creative and methodical problem solving
  • Strong interpersonal and conflict resolution skills
  • Willingness to adapt to client culture
  • Experience with network operations coordination

Key Requirements

  • Knowledge of AV hardware signal flow
  • Ability to lift heavy objects
  • Experience with ticketing systems

Work Rights

Not specified

Tailored Resume

Cover Letter