Service Desk Lead

Hitachi Energy

Hyderabad, India
Itil framework and best practices
Service desk ticketing systems
Active directory administration
The Service Desk Lead is responsible for overseeing the daily operations of the IT Service Desk, ensuring the efficient and effective resolution of technical issues, and providing exceptional support to end-users

Job Summary

  • The Service Desk Lead is responsible for overseeing the daily operations of the IT Service Desk, ensuring the efficient and effective resolution of technical issues, and providing exceptional support to end-users.
  • Manage and mentor a team of Service Desk Analysts, including performance reviews, training, and scheduling.
  • We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing.

Matching Summary

The Service Desk Lead is responsible for overseeing the daily operations of the IT Service Desk, ensuring the efficient and effective resolution of technical issues, and providing exceptional support to end-users.

Skills & Requirements

Must-have

  • ITIL framework and best practices
  • Service Desk ticketing systems
  • Active Directory administration
  • Microsoft 365 administration
  • technical troubleshooting skills

Nice-to-have

  • customer-focused
  • life experience
  • passion for achieving great things
  • fostering innovation
  • holistic health and wellbeing

Key Requirements

  • 5+ years IT Service Desk experience
  • 2+ years leadership capacity
  • ITIL Foundation certification preferred
  • Bachelor's degree or equivalent experience

Work Rights

Not specified

Tailored Resume

Cover Letter