The Business Banking Operations function is seeking a Customer Service Specialist to join the Aftercare team, responsible for post-settlement tasks related to commercial loans
Job Summary
The Business Banking Operations function is seeking a Customer Service Specialist to join the Aftercare team, responsible for post-settlement tasks related to commercial loans.
This role involves supporting and collaborating with internal and external stakeholders, managing customer enquiries, and contributing to operational objectives and deadlines.
Commonwealth Bank is committed to building a diverse and inclusive workforce, nurturing people through skill development, collaboration, flexibility, and internal promotion.
Matching Summary
The Business Banking Operations function is seeking a Customer Service Specialist to join the Aftercare team, responsible for post-settlement tasks related to commercial loans.
Skills & Requirements
Must-have
post settlement tasks
registration of security documents
management of paper security packets
high attention to detail
high-volume aftercare requests
internal and external stakeholder support
Nice-to-have
continuous improvement mindset
team-oriented outlook
values-driven organization
skill and talent development
Key Requirements
Experience in commercial, business banking, or retail operations lending processes
Demonstrated experience in a fast-paced, high-volume environment