Salesforce Support Engineer

Acquire Asia Pacific Philippines Inc. (Acquire BPO)

Philippines
Not specified; quarterly performance bonus mention...
**
5+ years technical support experience
Salesforce lightning environment troubleshooting
Api and integration issue diagnosis
** Acquire Asia Pacific Philippines Inc. is seeking a Salesforce Support Engineer to provide advanced troubleshooting and customer support for a quoting software product built on Salesforce, particularly within the RingCentral account. The ideal candidate should have significant experience in Salesforce environments and strong analytical skills to resolve complex issues while maintaining customer satisfaction. **

Job Summary

  • This role serves as the highest level of escalation for complex customer-reported issues regarding a quoting software product built on Salesforce.
  • Candidates will perform in-depth root cause analysis, analyze logs, and troubleshoot integrations between Salesforce and external systems to ensure stability.
  • The position offers comprehensive benefits including an HMO package, personal time off leaves, quarterly performance bonuses, and wellness programs.

Matching Summary

Match Score: 75

** Acquire Asia Pacific Philippines Inc. is seeking a Salesforce Support Engineer to provide advanced troubleshooting and customer support for a quoting software product built on Salesforce, particularly within the RingCentral account. The ideal candidate should have significant experience in Salesforce environments and strong analytical skills to resolve complex issues while maintaining customer satisfaction. **

Salary

Not specified; Quarterly Performance Bonus mentioned; Comprehensive HMO package included

Skills & Requirements

Must-have

  • 5+ years technical support experience
  • Salesforce Lightning environment troubleshooting
  • API and integration issue diagnosis
  • Log analysis and system error resolution
  • Root cause analysis documentation

Nice-to-have

  • CPQ system support experience
  • Tier 3 escalation role background
  • Excellent communication with non-technical stakeholders
  • Strong customer focus and ownership
  • Collaborative cross-functional mindset

Key Requirements

  • 5+ years in technical or application support
  • Experience with Salesforce data models and configurations
  • Familiarity with version control and release processes

Work Rights

Not specified

Tailored Resume

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