Wilbert Funeral Services, Inc. is seeking a Customer Service Representative to manage relationships with Funeral Directors, Cemeteries, and Technicians, ensuring exceptional service and timely communication. The role involves tracking orders, resolving customer issues, and maintaining accurate records, all while upholding the company's core values
Job Summary
As a part of the global industrial organization Marmon Holdings, you’ll be doing things that matter, leading at every level, and winning a better way.
As a Customer Service Representative, you will manage the territory of Funeral Directors, Cemeteries, and Technicians, tracking and following Monuments, on site Monument work, and vaults.
We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.
Matching Summary
Match Score: 85
Wilbert Funeral Services, Inc. is seeking a Customer Service Representative to manage relationships with Funeral Directors, Cemeteries, and Technicians, ensuring exceptional service and timely communication. The role involves tracking orders, resolving customer issues, and maintaining accurate records, all while upholding the company's core values.
Skills & Requirements
Must-have
Manage customer relationships
Track production and installations
Process quote requests within 24 hrs
Handle high volume of calls and emails
Maintain database accuracy (CRM)
Nice-to-have
Proactively identify and resolve issues
Assist sales with data entry
Uphold company standards and values
Key Requirements
Proficient in Microsoft Office (Excel, Word, Outlook)
Strong attention to detail
Excellent verbal and written communication skills
Ability to multitask in a fast-paced environment
Strong time management and organizational skills
General computer literacy and comfort learning new systems
Problem-solving mindset
Customer-focused attitude with relationship-building skills