Contact Center Associate 1 - Uhealth Connect (remote)
University of Miami
Remote, US
Not specified; comprehensive benefits pyckage incl...
Fully remote
High school education required
Minimum 1 year healthcare experience
Detail oriented documentation skills
The University of Miami is seeking a full-time Contact Center Associate 1 for its UHealth Connect department, which operates fully remotely. The role involves scheduling appointments, verifying insurance, and providing exceptional customer service to enhance patient experience within the healthcare system
Job Summary
The Contact Center Associate is responsible for scheduling and registering patients for appointments within the University of Miami Health System using the EPIC scheduling system.
This role requires verifying insurance information, benefits, and referrals to ensure patients are scheduled with appropriate providers while adhering to HIPAA privacy standards.
The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, and tuition remission.
Matching Summary
Match Score: 85
The University of Miami is seeking a full-time Contact Center Associate 1 for its UHealth Connect department, which operates fully remotely. The role involves scheduling appointments, verifying insurance, and providing exceptional customer service to enhance patient experience within the healthcare system.
Salary
Not specified; Comprehensive benefits package including medical, dental, tuition remission
Skills & Requirements
Must-have
High school education required
Minimum 1 year healthcare experience
Detail oriented documentation skills
Nice-to-have
EPIC scheduling system experience
Bi-lingual Spanish or Creole skills
Collaborative team environment preference
Key Requirements
High School diploma
1 year relevant healthcare or customer service experience