Technical Support Engineer

Airbus Defence and Space Oy

Helsinki, Finland
Hybrid
Incident and problem management
Trouble ticket systems
Itil foundation knowledge
As a Technical Support Engineer specializing in the Public Safety sector, your primary objective revolves around incident and problem management, ensuring contractually agreed service levels are maintained

Job Summary

  • As a Technical Support Engineer specializing in the Public Safety sector, your primary objective revolves around incident and problem management, ensuring contractually agreed service levels are maintained.
  • You will collaborate closely with cross-functional teams to design, implement, and integrate innovative technological solutions, and interface with 3rd level product support.
  • The company offers a purpose-driven role in a multicultural environment with opportunities for skillset development and career advancement, alongside a hybrid working model.

Matching Summary

As a Technical Support Engineer specializing in the Public Safety sector, your primary objective revolves around incident and problem management, ensuring contractually agreed service levels are maintained.

Skills & Requirements

Must-have

  • Incident and problem management
  • Trouble ticket systems
  • ITIL Foundation knowledge
  • Strong communication skills in English
  • Cross-functional team collaboration

Nice-to-have

  • Solution oriented and analytical
  • Proactive and takes initiative
  • Multicultural environment adaptability
  • Flexible and collaborative culture

Key Requirements

  • Minimum 3 years of professional experience
  • University studies in electrical or communications engineering, computer science, or similar
  • Requires standard Finnish security clearance

Work Rights

Requires standard Finnish security clearance

Tailored Resume

Cover Letter