Client Dispute Resolution Specialist

APM Terminals

Mexico City, Mexico
Client complaint analysis
Internal department coordination
Timely case resolution
APM Terminals offers incredible growth, career, and leadership opportunities for ambitious individuals

Job Summary

  • APM Terminals offers incredible growth, career, and leadership opportunities for ambitious individuals.
  • Key responsibilities include receiving, registering, and analyzing commercial claims, coordinating investigations with internal departments, and ensuring timely resolution.
  • Join a world leader embarking on a digital transformation that will define the industry and revolutionize trade.

Matching Summary

APM Terminals offers incredible growth, career, and leadership opportunities for ambitious individuals.

Skills & Requirements

Must-have

  • Client complaint analysis
  • Internal department coordination
  • Timely case resolution
  • Customer communication
  • Detailed case documentation

Nice-to-have

  • Continuous improvement initiatives
  • Global trade impact
  • Digital transformation

Key Requirements

  • 1-2 years in customer service or claims management
  • Experience with CRM or case management systems
  • Advanced Excel and database skills
  • Bachelor's degree or technical studies in Administration, Business, International Trade, Logistics, or related field

Work Rights

Not specified

Tailored Resume

Cover Letter